Cancellation & Refunds.

Order Cancellation

If you need to cancel an order, please contact Pawistry as soon as possible after placing it.

We will make reasonable efforts to cancel orders that have not yet been packed or dispatched.

Once an order has entered the shipping process, cancellation may no longer be possible.

Pet Hygiene Products

Pawistry products are personal-use pet hygiene products.

For hygiene and safety reasons, opened, used or tampered products generally cannot be returned because of a change of mind.

This does not affect assistance available when an item arrives damaged, defective, leaking, incorrect or materially different from what was ordered.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaking or incorrect product, please contact Pawistry preferably within 48 hours of delivery.

Please provide your order details together with clear photographs of the product, packaging and shipping label.

An unpacking video, where available, may also help us review the matter.

Replacement or Refund

Once your request has been reviewed, Pawistry may offer an appropriate replacement, refund or other resolution depending on the circumstances.

Approved refunds will generally be made to the original payment method used for the transaction.

Refund Processing Time

Once Pawistry initiates an approved refund, your payment provider, card issuer or bank may require approximately 5–10 working days for the amount to reflect in your account.

Processing times may vary depending on the bank and payment method.

Shipping Charges

Original shipping charges may not be refundable where an order has already been successfully delivered, except where required by applicable law or where the issue arose from an incorrect, damaged or defective order attributable to us.

How to Request Help

Please keep the following information available:

• Order number
• Customer name
• Phone number used for the order
• Description of the issue
• Supporting photographs, where relevant